FAQs

ORDERING

How do I order?

1. You may place your orders through our website, www.zarahjuan.com; Zarah Juan facebook page or via #zarahjuan instagram.

2. Browse through the products and then click on the photo of the item you
would love to purchase.

  • If you are
    ordering shoes, select your size and then click 'add to cart'.
    Indicate the quantity.
  • Interested in getting another item? Simply
    click the x button and then go back to the home menu or use the search
    bar.


3. Once you are ready to pay for your
orders, click the shopping cart icon on your screen and click the 'checkout' button.

4. Choose your payment option and proceed to checkout.
  • PayPal
  • BDO
  • BPI

How much are Zarah Juan shoes?

Prices of Zarah Juan shoes range from Php 2,850.00 to Php 4,800.00.

Browse all available Zarah Juan shoes here or You may
visit our showroom between 8:00am - 6:30pm. We are
located at Ground Floor 156 MGF Champaca Bldg.
Amorsolo St., Legazpi Village, Makati City
Philippines 1229



How much are Zarah Juan bags?

Prices of Zarah Juan range from Php 4,000.00 to Php 12,000.00.

Browse all available Zarah Juan bags here or You may visit our
showroom between 10:00am - 6:00pm. We are located at Ground Floor 156
MGF Champaca Bldg. Amorsolo St., Legazpi Village, Makati City
Philippines 1229

Can I cancel my order?

Yes, you may cancel your orders within 3 (Three) working days. Do Email
us at shop.zarahjuan@gmail.com will process
the cancellation, we will be notifying you via email once your cancellation has
been processed.



PAYMENT

What are my payment options?

Upon checkout, you may select
from our 3 payment options: Paypal, BDO or BPI .

·
Your
order is already good for processing if you paid using PayPal.

If you're paying via bank deposit
(BPI or BDO), account details and instructions will be provided in the order
confirmation email that will be sent to you. For bank deposit payments, we will be reserving your items once payment has been
cleared by the Bank.


SHIPPING

The rate charge for the shipping of your order is based on the weight
of the products you have ordered and the delivery location.
Before the final checkout page, shipping cost will be reflected
please manage your expectations on the total amount to be paid.

-Deliveries within the day on Metro Manila via Lalamove
-Deliveries on Luzon Area will be shipped within 1 - 2 working days via LBC
-Deliveries on Visayas & Mindanao Area will be shipped with 2 -3 working days via LBC

*No Deliveries on National Holidays and on Sundays.
*Please expect delays on deliveries due to weather conditions, holidays, traffic or other events.

ORDER TRACKING

If a tracking number is provided
by the shipping courier, we will update your order with the tracking
information.


RETURNS, REFUND & EXCHANGES

At Zarah Juan we offer a 7 day Return/Exchange for our valued clients.

Your complete satisfaction is our top priority. If you are not 100% satisfied with
your purchase, we accept returns for items within 7 days of purchase.

We will issue an exhange or refund at our store only.
( We can make arrangements for clients outside Metro Manila ).

We kindly ask that all item requested for return or exchange is
NOT USED and UNDAMAGED. Items are expected to be in the same exact condition
when you bought it.

In the event items are not in the condition they were purchased,
Zarah Juan reserves the right to deny the return/exchange.

Shipping fees are non-refundable.

Kindly email us at shop.zarahjuan@gmail.com about return request. An email
confirmation of your cancellation request will be emailed to you respectively.

OR you may send the unused item
to be returned
at 156 Ground Floor MGF Champaca Bldg.
Amorsolo St., Legazpi Village, Makati City
Philippines 1229
·
Kindly include data as to when and where you have purchased the item

Please note that items shipped to international destinations cannot be
exchanged or returned.

How is my information used?

Your information is only used to fill your order
and or your requests. We do not sell or
redistribute your information to ANYONE.

Securities and Storage

Only your order data billing,
shipping and order contents data is stored in our server. This information is encrypted using a Secure
Sockets Layer over a web server. We do not store any of your personal effects
data.

PLEASE CONTACT US:

You may email us at shop.zarahjuan@gmail.com or call us at 8175824.

Home