Help Center

• You’ll find all available products on offer on this website.
• If you don’t see the item available or is currently unavailable please send us a message on Instagram @zarahjuan or via email shop.zarahjuan@gmail.com and we’ll happily answer your question.

• Choose a product/s and then add it to your cart. You may leave us a note for additional instructions.

• Proceed to check out and fill up the necessary information and upon completion proceed to shipping.

      Please choose the appropriate shipping rate:

• Metro Manila via Lalamove and Mr. Speedy
• LBC for outside Metro Manila
• DHL for Internationalz

• Finally continue to payment where you can choose your mode of payment and complete the order.
• Please double check your location for appropriate shipping fees. Items with the wrong entry will be placed on hold and an email will be sent for proper fees.
• LBC or DHL waybills and tracking numbers will be indicated on an email or Instagram message as soon as we have one. 
• Weather conditions may affect the delivery of items. We reserve the right to suspend deliveries for the safety of our riders.
• Orders unpaid after 48 hours will be canceled.

Mode of Payments

PayPal

• When you go to check out, simply select PayPal as your payment type, log into your account, and select where you want the money to come from: your bank account, your credit card, or your balance on PayPal.

Bank Deposit

• When you go to check out, simply select Bank Deposit as your payment type, 
  
• Please check your inbox or spam box for our automated message. Kindly notify us once payment has been made by emailing us your bank deposit details or a screen of your deposit slip via shop.zarahjuan@gmail.com

• Here are our bank details:

  Banco de Oro (BDO, Unibank Inc.)

  Type of Account: Savings Account

  Account name: Greenlife Ecobags Inc.

  Account number: 001200182268

  Email address: shop.zarahjuan@gmail.com

  Mobile number: 0929 319 9390

  Or

  Bank of the Philippine Islands (BPI)

  Current Account

  Account name: Green Life Ecobags Inc

  Account number: 0321026079

  Or

  Gcash number: 09189261643

  Please send us proof of payment via email.

  Please understand that orders that remain unpaid after 24 hours will automatically be canceled and stocks will be placed back into inventory.

  After confirmation of your payment kindly wait for 2-3 business days for your order to arrive.

  Many thanks from your #juantribe.

Payments and how to get verified:

• Paypal payments are verified within 12 hours
• Gcash payments are verified within 2 hours
• BPI, BDO, AND UNIONBANK verified within 24 hours. Please note it may take longer to process due to bank issues, technical issues, and similar problems that may arise with the institution.
• Bank verification is accomplished by sending your proof of payment to :(include email here).
• In the event a reply is not sent regarding your payment verification within office hours of 8am- 6pm Monday to Saturday, please email us at shop.zarahjuan@gmail.com.

• You’ll find all available colors and designs on our website.
• In the event a color or design is unavailable on the website please email us your inquiry at  shop.zarahjuan@gmail.com
• A number counter is indicated for real time availability.

• You may indicate special requests like celebrations or separate packing instructions attached to your invoice on website orders. 
• Additional cards, wrappers, bags, are charged extra. Please notify our sales personnel for additional requests. 

• All items will be packed with a special note and delivered to the address indicated on your order form.
• Shipping will only commence after payment verification.
• Shipping is not available on Sundays and special holidays.
• Shipping cut-off is 6pm Monday to Saturday.
• Shipping maybe rescheduled due to weather conditions or other natural disasters. Traffic conditions may also cause rescheduling of orders. 

Shipping Method

• Metro Manila via Lalamove and Mr. Speedy
• LBC for outside Metro Manila delivery
• DHL for International delivery

Shipping time

• All packages will be sent once payment is verified. 
• Metro Manila shipping: 2-3 days.
• LBC outside Metro Manila 4-5 days. Please allow additional days during holiday season. 
• DHL 3-6 days. Please allow additional days during holiday season

• All shipping fees on items for return, exchange or repairs on the account of the buyer.
  
• In the event item is no longer available a similar item of the same value will be honored. *Cash differences are not allowed under any circumstances.
  
• Repaired items will be repaired FREE OF CHARGE if item is less than 1 week old, shipping will shouldered by client. Items over one week old will be charged 50% of the repair plus shipping. Items over 1 month will be charged the prevailing rates for repairs. 
• All Items must have proof of purchase.

• We accept exchange or return within 30 days from the date of purchase.
  
• Original receipt must be presented for exchange or return. Please keep your invoice located on your pckage.
• Original product is required. Exchanged or returned product(s) must be in its new and original condition, original product packaging attached with its original price tags and labels.
  
• Product(s) purchased outside of Philippines is not eligible for exchange or return.
  
• Product(s) sold at marked down prices due to existing defects are not eligible for exchange or return.
  
• Product(s) purchased by using discount voucher or the like is allowed for exchange only; strictly no return or refund is allowed. The customer(s) must strictly comply with the terms and conditions of voucher.
  
• Zarah Juan reserves the rights to reject any exchange or return that do not fulfill any of the above stated requirements.
  
• Zarah Juan reserves the right to amend this policy at any time.

• We are more than happy to share your photos on our Instagram stories. Please let us know if you’d like to share.
• Tag us at Zarah Juan on IG
• Hashtag ZarahJuan, juantribe, and other key words when posting on your social media platforms, we'd be more than happy to join your adventure. 

• Our showroom is currently closed indefinitely but we’ll be back!
  
• Please check our newsletter for Pop-Up store schedules.

Bupanda:

HOW DO I CLEAN MY BUPANDA? 

We only recommend hand washing with a light liquid detergent. You may also machine wash in a small mesh garment bag and set to delicates. 

Use a light liquid detergent like Perwol for cleaning your Bupanda. Powder detergents may leave powder residue on your pompoms or beads when dry. 

1. Follow measurements of liquid detergent. 

2. Handwash lightly as not to rub beads together. Pompoms should not be scrubbed.  

3. Rinse.

4. Wring lightly to remove water. Do not wring pompoms. 

5. Flat dry on a mesh (nonmetal) surface away from direct sunlight (to preserve color). Hanging Bupanda may result in the fabric being “pulled”. We recommend flat drying. 

DO NOT IRON

6. Store flat. 

Shoes:

HOW DO I CLEAN MY BATWING MULES?

1. Dry brush. Remove dirt from the outsole, midsole, and uppers using a dry, soft-bristled shoe brush. ...
2. Make a mild cleaning solution. Mix warm water with a small amount of mild laundry detergent. You may use a toothbrush.
3. Brush soles but do not soak
4. Brush outer with mild pressure. 
5. DO NOT WET LEATHER PORTION
6. Air dry away from direct sunlight.
7. Store in cool dry place. 

Terms and Condition

1. Strictly one discount/ discount code per invoice/cart.
   
2. We  reserve the right to cancel discounts or discount code under different circumstances whenever we deemed it's necessary without prior notice. 
   
3. If discount does not automatically deduct upon check out, kindly retype the code or send us a message.
   

10% Sign up Discount

• One discount code per email only will be processed on our website.

How to get 10% Sign up Discount?

1. A popup window will appear upon visiting our website. 
   
2. Please fill out the necessary details and another pop-up will give you the discount code for you to use. 
   
3. Kindly copy the code and paste it on the discount code in your check out page.
   

What if I missed or closed the pop up?

1. A floating red tag icon on the right part of the website will prompt the sign up popup to appear again.
   
2. You can just simply type: JUANTRIBE
   
3. In the event your discount code is not generated you may send us a message thru our website or viber: 09293199390. Our friendly on-line team will be more than happy to assist you.
   

• Straps, colors, leathers, and lining may change depending on availability of materials. Notification of changes will be sent before shipping.
• All items ordered through Pre-Order will be shipped based on first come first served basis.
• Returns on pre-orders will be honored for 30 days from receiving item/s.
• Pre-orders have a production period of 4-7 weeks. Updates on availability will be sent in the event your item is available. In the event of the delays from the factory beyond the promised date, the option to cancel and refund the down payment is available.
• In the event down payment is not received within the 7 day period of the pre-order period your order will be cancelled. A 5% restocking fee will be charged on the cancelation.
• In the event additional items are purchased along with pre-order shipping fees will be quoted separately.
• Shipping to and from Powerplant Mall for returns and exchange is on the account of the client.
• If you have any questions, requests, or concerns regarding your pre-order you may contact us at shop.zarahjuan@gmail.com.